I need to bounce this off of someone/somewhere.
I do laser cutting and engraving as my business.
Part of my clientele is aviation- I engrave the grips they use to fly the planes.
I don't do many- a handful a year.
I have a customer that just sent me his and unfortunately he sent it with all the cabling still attached.
I have had his box in my office for a week apprehensive at opening it.
For some reason I just keep feeling like I am going to screw it up- even if it didnt still have all the cableing on it.
The crux is that if I have to replace his grip its about $250 to get a new one.
Would it be very unprofessional of me to return it to him and explain that I just don't feel comfortable for whatever reason??
Of course I would refund all his money.
Don't you carry insurance to cover replacement costs? Things Remembered has a policy and it covers them for $300 per piece.
Im a little bitty self employed shop.
I haven't ever considered getting insurance for something like that, wouldn't even know who to call.
Insurance is never a bad idea but I do understand the cost and effectiveness of being a small shop. My suggestion would be to contact the customer and inform him/her that it is not customary to include cabling etc on the part to be engraved and you are not comfortable with risking damage to said componet. Choice A he/she can relieve you of the said responsability. Choice B Return componet so that cabling can be removed and then returned for engraving. Choice C Item can be returned with full refund.
Thanks for the advice,
both of you.
Sometimes its just nice to bounce information off of other people and see what their sound mines come up with.
I emailed the customer and outlined the different options he has.
We will see what he says.
thanks